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Shipping & Returns

Secret Conquest

Every style, every occassion, every mood...

Style request? Just ask customerservice@secretconquest.co.uk.

 

SHIPPING COSTS:

UK Standard 1st Class - FREE

UK Secure Tracked Express (up to 3 working days) - £4.99

UK Next Day - £7.99

EU Delivery - £9.00

International - £14.99

 

PAYMENT

We accept all major debit and credit cards.

All orders are processed through Paypal, which is safer for our customers.

No bank details or financial information is revealed to Secret Conquest.

Once 'Buy Now' is clicked you are directed to Paypal, where they handle your payment even if you do not have an account.

It is quick, easy, simple and most importantly safe for our customers.

SHIPPING

Orders are available to be shipped via Royal Mail and reach customers in the U.K within 2-7 working days.  If you would like to ensure goods to be delivered the next day please contact us or simply add a note upon checking out and we shall accomodate this request where possible. To enable the best possible delivery experience for you where necessary we may use a different carrier.

UK Tracked Express delivery (secure method) will be delivered within 3-4 working days after your order is placed, excluding Weekends and Bank Holidays. Next day delivery is available on orders placed before 3pm Monday to Thursday will be received next day. Orders placed on Friday cannot be guaranteed for Saturday delivery. Please note we do not deliver on bank holidays so your order will be delivered on the second next working day.

Orders made on the weekend will be received next day delivery on Tuesday. All recorded UK (signed) deliveries must be signed for. If no-one is available to sign for the delivery a card is left at the delivery address containing instructions, to collect your package at your nearest sorting office.

We reserve the right to contact you and adjust delivery time and charges if necessary. EU delivery period is 4-8 days and does not require a signed delivery. International delivery period is within 10 days.

Cancellation Policy

  • 1.1 If you wish to cancel your order: You can notify us by email to customerservice@secretconquest.co.co.uk before we have dispatched the goods to you; or where goods have already been dispatched to you, you can cancel your order by returning goods to us in accordance with clause 2.1 or 7.2 clause within our terms and conditions.
Returns Policy
  • 1.1 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange.
  • 1.2 Returns MUST first be communicated in writing to returns@secretconquest.co.uk whereby a full return address will be provided. 
  • 1.3 All goods must be returned to secretconquest.co.uk in the same condition as received. Upon receipt of the goods we will give a refund of the amount paid, less the original delivery charge or an exchange as required.
  • 1.4 Swimwear will NOT be exchanged or refunded unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
  • 1.5 Customers returning goods to secretconquest.co.uk are responsible for covering postage costs. Customers are advised strongly to use Recorded Delivery, as the goods are the customer's responsibility until they are received back by us. If goods are not posted via recorded delivery and a refund is required - in the event that the goods are misplaced in the post, secretconquest.co.uk shall not administer a refund. We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. The rights to return the goods to us as referred to in clause 7.3 in our terms and conditions will not apply in the following circumstances: - in the event that the product has been worn or used and the original tags are not in place. The provisions of this clause on 1.5 do not affect your statutory rights.
  • 1.6 Exchange is only available for the same item in a different size or colour.
  • 1.7 Returns form included with your order must be attached with the returning parcel; otherwise we may not refund or exchange the item.
  • 1.8 Orders may take up to 14 days to be delivered back to us and for you to refund to appear on your bank account.
  • 1.9 Items which are displayed under sale section on secretconquest's website may only be exchanged.
  • 2.0 Upon receiving your returned goods in satisfactory condition, we will dispatch a full refund or your choice of exchange. Exchanges or refunds exclude any customer postage costs in returning the item to Secret Conquest, unless the goods are deemed faulty by secretconquest.co.uk on inspection - in which case you will also be refunded postage costs.
  • 2.1 Returns must include all items within the original dispatch - including any complimentary items that arrived with the order.

 

TAXES

Customers located within United Kingdom & other European Countries are NOT charged TAX.

INTERNATIONAL TAXES

Customers who are located outside of Europe may be charged tax. Most countries tax items that are purchased internationally. Taxes are collected at time of delivery. These taxes are not included in your purchase price at Secret Conquest. At Secret Conquest you simply pay for your product and shipping - nothing else.

If you have any questions about these taxes, please contact your local postal carrier.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

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